This Privacy Policy explains how HNI360 collects, uses, stores, and protects information when users access or use the HNI360 mobile application and web portal. The application is intended for authorized organizational users to manage operational requests, approval workflows, and reporting activities. By using the application, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 User Account Information

• Employee Code / User ID
• Full Name
• Email Address
• Mobile Number
• Designation / Role
• Organizational Hierarchy Information
• Territory / Geography Information
• Login credentials (stored in encrypted form)

1.2 Operational Request Data

• Request or ticket details
• Category of request
• Associated products or services
• Investment or cost details
• Expected outcome or performance indicators
• Workflow status updates
• Remarks or comments during approval
• Historical actions and updates

1.3 Organizational Data

• Product or service information
• Organizational geography or territories
• Employee hierarchy and reporting structure
• Client or partner information required for operations

1.4 Device Information

• Device type
• Operating system version
• Application version
• Device identifier for notifications

1.5 Offline Data Storage

The mobile application supports offline functionality to allow users to continue working without internet connectivity. During offline usage, draft requests, attachments, and temporary operational data may be stored locally and synchronized when connectivity returns.

2. How We Use the Information

• User authentication and secure login
• Operational request creation and management
• Approval workflow processing
• Notification delivery for updates
• Dashboard and reporting
• Operational monitoring
• Audit logging and compliance
• System performance improvements

3. Data Integration with Internal Systems

Data used by the application may originate from internal enterprise systems including products, territories, employee hierarchy, and operational reports. Data may be imported through secure APIs or controlled file uploads (CSV / Excel).

4. Data Sharing

The application does not sell, trade, or rent personal information to third parties. Information is accessible only to authorized organizational users and administrators through role-based access control.

5. Data Security

• Secure authentication
• Role-based access control
• HTTPS encryption
• Secure cloud storage
• Audit logs
• Controlled server monitoring

6. Data Retention

Data may be retained for operational records, approval workflows, audit logs, and organizational reporting in accordance with company policies and regulatory requirements.

7. Notifications

Push notifications may be sent to users for request submissions, approvals, rejections, escalations, and workflow updates using services such as Firebase Cloud Messaging (FCM).

8. User Controls

• Profile updates
• Password changes

Administrative and organizational data can only be managed by authorized administrators.

9. Logging and Monitoring

• Login activity
• Workflow actions
• Administrative changes
• Security events

10. Third-Party Infrastructure

The application may rely on trusted infrastructure providers such as cloud hosting providers, push notification services, and secure storage providers.

11. Children's Privacy

The application is intended only for authorized organizational users and is not designed for individuals under the age of 18.

12. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect improvements, regulatory changes, or system updates.

13. Contact Information

Company: iPOP Solutions LLP
Email: info@hni360.com